Research
Customer survey

If you want to make an impact and aim for enthusiastic customers, then we are the specialist for you.

Employee survey

If you want to make an impact and aim for enthusiastic customers, then we are the specialist for you.

NPS Survey
Continuous Feedback
Employee journey research
Thematic research
- Customer survey
- Employee survey
Consultancy
Future vision

Give direction to your EX or CX strategy and make it concrete

Follow-up

Turn feedback into concrete actions – with clear priorities, milestones and ownership.

Continuous improvement
Together we tackle bottlenecks in processes that determine the customer or employee experience.
CX/EX-management

How mature is your organization when it comes to customer and employee experience?
Program
Knowledge
Knowledge and News

The latest news about ourselves or in the field of customer and employee experience.

Customer Stories

What does our service deliver? Our customers can best tell you that themselves.

Downloads

Here you’ll find our downloads that will help you boost the experiences of your employees and customers.
- DownloadsOp deze pagina vind je al onze rapporten, whitepapers, handboeken en brochures die je helpen om de ervaringen van je medewerkers en klanten te boosten. Of je nu wilt weten wat de laatste trends zijn, op zoek bent naar tips om je team happy te houden, of manieren zoekt om klanten voor het leven te winnen, hier ben je aan het juiste adres. Blader door onze verzameling en download wat je maar wilt.
About us
About us

Happy people, that’s what we do it for

Team Integron

Our people make the difference
- About us
- Team Integron

Research
Customer survey

If you want to make an impact and aim for enthusiastic customers, then we are the specialist for you.

Employee survey

If you want to make an impact and aim for enthusiastic customers, then we are the specialist for you.

NPS Survey
Continuous Feedback
Employee journey research
Thematic research
- Customer survey
- Employee survey
Knowledge
Knowledge and News

The latest news about ourselves or in the field of customer and employee experience.

Customer Stories

What does our service deliver? Our customers can best tell you that themselves.

Downloads

Here you’ll find our downloads that will help you boost the experiences of your employees and customers.
About us
About us

Happy people, that’s what we do it for

Team Integron

Our people make the difference
- About us
- Team Integron
Contact
Plan appointment
- About CX – with Mats
- About EX – with Joep
Search for:

Customer Experience

20 March 2026 •Knowledge & News •
Nominees for the Customer and Employee Experience Awards 2026 Announced
2 June 2024 •Customer Experience, Customer Experience, Customer Experience, Knowledge & News •
Industry sector sees economic growth and an increase in eager customers.
12 September 2023 •Customer Experience, Employee Experience, Knowledge & News •
As an SME, reap the benefits of employee and customer research
12 June 2023 •Knowledge & News •
“Happy people, that’s what we do it for” – Integron 30 years of festival
24 May 2023 •Customer Experience, Customer Experience, Knowledge & News •
Is a negative NPS as bad as it seems?
19 April 2023 •Customer Experience, Customer Experience, Knowledge & News •
Customer loyalty the engine for success: the impact of NPS and CX on your financial drivers
13 April 2023 •Customer Experience, Knowledge & News •
Stagnating customer loyalty in B2B underscores importance of attention to customer and employee
22 February 2023 •Customer Experience, Employee Experience, Knowledge & News •
More fans, less turnover and absenteeism!
21 February 2023 •Customer Experience, Knowledge & News •
Why having a clear Employee Value Proposition makes you more attractive as an employer
3 January 2023 •Customer Experience, Knowledge & News •
Relational and transactional NPS: differences as well as advantages
20 July 2022 •Customer Experience, Knowledge & News •
Communicating well with customers remains challenge for waste service providers anno 2022
19 November 2020 •Customer Experience, Customer Stories, Customer survey, Employee Experience •
1nergiek and Integron extended their cooperation for 5 more years!
18 January 2019 •Customer Experience, Customer Stories, Customer survey •
Sims Recycling Solutions focused on improving with an overarching customer survey
30 August 2018 •Customer Experience, Customer Stories •
Smit & zoon works on customer experience at all levels