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Nominees for the Customer and Employee Experience Awards 2026 Announced

Organizations that excel in customer and employee experience in the spotlight
The organizations that truly make a difference for their customers and employees have been announced. Integron today reveals the nominees for the Experience Awards 2026. The awards will be presented on June 4 during a festive event, where the winners will be announced.

By |2026-03-20T15:27:51+01:0020 March 2026|Knowledge & News|
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The power of a positive start: how a good onboarding process makes a lasting impact

At a time when the job market is constantly evolving and competition for talent is high, a well-structured onboarding process plays a crucial role in attracting and retaining valuable employees. In this article, we dive into why thoughtful onboarding is crucial, what it entails and some strategies to achieve an optimal onboarding experience.

By |2024-01-18T12:01:39+01:0010 August 2024|Employee Experience, Knowledge & News|
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Why customer satisfaction survey

Measuring customer satisfaction is invaluable in today's competitive marketplace. Customer satisfaction surveys (KTO) provide organizations with insight into their customers' expectations and experiences. This is essential for improving customer loyalty. Integron supports companies in conducting these surveys. Thus, we not only provide valuable data but also develop complete strategies to strengthen their customer relationships. In this blog, we explain why a KTO is a strategic tool for improving your services and creating satisfied and loyal customers.

By |2025-06-24T11:44:02+02:0012 June 2024|Knowledge & News|
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Industry sector sees economic growth and an increase in eager customers.

The industry continues to do well. Also in the past year, the industry was overwhelmingly on the right side of the line and, along with wholesale, has the most loyal and enthusiastic customers in B2B Netherlands.

By |2024-01-18T12:03:26+01:002 June 2024|Customer Experience, Knowledge & News|
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As an SME, reap the benefits of employee and customer research

"There are issues at play right now that take priority over collecting feedback from employees and customers. 'Too big an investment'. SME organizations are not always willing to commission employee and customer surveys. Yet fortunately, there are quite a few organizations that do collect feedback from employees and customers, see the value of it and reap the benefits. And that is more than justified. It's absolutely valuable to gain insight into what's going on and what resonates with employees and customers.

By |2024-01-18T12:01:21+01:0012 September 2023|Customer Experience, Employee Experience, Knowledge & News|
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The impact of enthusiasm on turnover and absenteeism

Turnover and absenteeism still play a major role in many organizations. High absenteeism rates put extra pressure on those colleagues who do still attend, leaving little room to catch their breath. This leads to a vicious cycle of even more workload, turnover and absenteeism. To get back into calmer waters as an organization, it is smart to invest in a healthy workload and enthusing employees.

By |2024-01-18T12:01:30+01:0010 August 2023|Employee Experience, Knowledge & News|
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Get the most out of employee feedback: 6 valuable tips for organizations

Employee feedback is invaluable to organizations striving for continuous growth and improvement. In this blog, we share 6 tips you can use to get the most out of your employees' feedback.

By |2024-01-18T12:01:45+01:0010 July 2023|Employee Experience, Knowledge & News|
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“Happy people, that’s what we do it for” – Integron 30 years of festival

Inspirational speakers. Enthusiastic attendees. Friends and clients of Integron. Top performers. Nominees. Winners. Music. Food trucks. Sun. All the ingredients were present June 1, 2023 for a wonderful, festive festival edition of our Beleving Awards event at Buitenplaats in Vlaardingen. Festive because we are celebrating 30 years. Daytime presenter Thomas van Zijl of BNR had even put on his summer outfit especially for it. Too crazy to celebrate this together!

By |2023-06-12T13:17:53+02:0012 June 2023|Knowledge & News|
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15 organizations win awards at Experience Awards 2023

The 15 best-performing organization in customer and employee experience received the 2023 Experience Award last Thursday. Each of them provided the most enthusiastic customers and employees last year. At Buitenplaats Vlaardingen, Integron presented these awards for the thirteenth time. With the special feature this year being Integron's 30th anniversary, the event was held in a real festival setting. Glowing, the winners accepted their well-deserved awards.

By |2023-12-20T15:12:07+01:005 June 2023|Knowledge & News|
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Is a negative NPS as bad as it seems?

Who recommends your company or organization to others? The NPS (Net Promoter Score) methodology, widely used worldwide, allows you to map that out. You can measure NPS in several ways; including the relational or transactional way. Now when do you deploy which measurement method? We give the differences and the pros and cons.

By |2024-01-18T12:02:03+01:0024 May 2023|Customer Experience, Knowledge & News|
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