STAXS® is a European leader in cleanroom consumables and services, such as mops, gloves, goggles, overshoes and disinfectants. The company specializes in contamination control. STAXS® belongs to CWS Cleanrooms, which is part of the portfolio of Germany's Haniel Family-Equity and targets the pharmaceutical industry, biotechnology companies and hospital pharmacies. The company has a keen eye for its customers and wants to continuously offer high quality. STAXS® considers it important to continually gauge opinions and needs of its customers. "To this end, we work with Integron, measuring customer satisfaction and customer Net Promoter Score (cNPS) among our customers on a monthly basis. As a result, we receive frequent feedback and follow up on it quickly and thoroughly for each customer," said Katia Poppe, Chief Business Development Officer at STAXS®.
Customer StoriesIntegron2023-12-21T11:38:12+01:00
