The customer feedback program at CWS led to a culture shift internally. Customers enjoy being heard, so following up on feedback increases loyalty. Read more about this best-practice here.
1nergiek and Integron have been working together since 2016. For example, the last years we have conducted several satisfaction surveys in the field of customer and employee. Last summer, the cooperation has been extended for 5 more years. A good moment for an update with Laetitia Simonis, Managing Director at 1nergiek.
Tebodin is one of the larger consultancy and engineering firms in the Netherlands and has around 750 employees. The employees are the most important capital of the organization. Therefore, the company would like to take steps to go from an average performer to a top performer when it comes to employee and customer satisfaction. “We have had to deal with the necessary changes in recent years, both in the market and internally due to the acquisition by Bilfinger. Our employees wanted to know where they stood and what our future outlook was. That was one of the reasons to carry out an employee survey by Integron ”, says Pieter Schell, head of HR at Tebodin.
Jack Hoogendoorn (Canon Medical Systems) and Benjamin de Mooij (Integron) about the additional value of contininuous customer survey: “Continuously improvement and anticipation of changing circumstances is the only way to survive as a company.”
First conducted customer survey won Sims Recycling Solution the Customer Experience Award in the Waste Solutions category. And it doesn't stop there: Read more about this top performing organization.
DHL Freight is one of DHL's six operating companies and supplies a wide range of products and services in the field of (inter) national transport and logistics. Every year, the company conducts a large online customer satisfaction survey from its European headquarters in Bonn among its European customers in 40 countries.
Smit & zoon was founded in 1821 and has grown into a leading developer and producer of chemicals used for leather applications for well-known brands of shoes, cars, furniture, clothing and bags. In recent years, the company has been characterized by strong growth and internationalization. In 2017, the organization carried out a customer satisfaction survey (CSS) for the first time in five years to measure whether the connection with customers was maintained during this transition.
The Hendrik Veder Group is the leading European supplier of steel wire and synthetic fibre cables, and offers a wide range of supporting services for, among others, the offshore, maritime and ship-building industries. The Hendrik Veder Group possesses an extensive distribution network and subsidiaries in six European countries, allowing it to assist its customers rapidly and effectively. A wish to gain insight into evaluation by customers led this organisation to carry out a customer satisfaction survey.
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