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What our services provide? Our customers can best tell you that for themselves.

Monthly customer feedback loops pay off for STAXS®

STAXS® is a European leader in cleanroom consumables and services, such as mops, gloves, goggles, overshoes and disinfectants. The company specializes in contamination control. STAXS® belongs to CWS Cleanrooms, which is part of the portfolio of Germany's Haniel Family-Equity and targets the pharmaceutical industry, biotechnology companies and hospital pharmacies. The company has a keen eye for its customers and wants to continuously offer high quality. STAXS® considers it important to continually gauge opinions and needs of its customers. "To this end, we work with Integron, measuring customer satisfaction and customer Net Promoter Score (cNPS) among our customers on a monthly basis. As a result, we receive frequent feedback and follow up on it quickly and thoroughly for each customer," said Katia Poppe, Chief Business Development Officer at STAXS®.

By |2025-10-10T10:41:28+02:0010 October 2025|Customer Stories, Customer survey|
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“Continuing to provide happy customers is our priority”

Repair Care in Waalwijk offers total solutions in durable wood repair and maintenance primarily for the professional market. The company also offers certified training in treating wood rot and damage. The company operates worldwide and is a market leader in the Netherlands, Germany and the United Kingdom. Thanks in part to its loyal and satisfied customers. Therefore, continuing to provide happy customers is a priority of Repair Care. "To further professionalize that, we engaged Integron and launched a three-year CX program in 2023," says Omar Abokanj, Marketing Manager at Repair Care.

By |2024-07-18T10:40:00+02:0016 July 2024|Customer Stories|
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“Our employees are our most important capital; we want to know what is going on among them.”

Bringing simplicity to a complex world. ilionx makes that happen every day by connecting with organizations and the people who are part of them. The IT company provides future-proof solutions that work easily and are closely aligned with its clients' organizational processes. "We have all the expertise needed for this in-house. That requires well-qualified employees who know their way around and enjoy their work. Because they are our most important capital, we want to have continuous insight into what is going on among them. That is why we asked Integron to conduct employee surveys and thematic measurements. The results are great, but we always go the extra mile" says Anita Wartenbergh, HR Manager at ilionx group bv in Utrecht.

By |2024-02-22T14:17:39+01:0020 July 2023|Customer Stories|
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Safe collaboration central to employee experience at McDonald’s during corona

"We immediately set to work since the beginning of the pandemic last year with a comprehensive plan of action to create a safe environment for our employees and guests. Every decision we made as an organization put the safety of our employees and guests first. This was and is absolutely appreciated by our employees," says Fleur Boot, Manager People at McDonald's Netherlands.

By |2024-09-06T13:45:10+02:003 August 2021|Customer Stories|
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“International customer research provides actionable insights on the road to top-performing companies”

BekaertDeslee is a world and B2B market leader in mattress fabrics and mattress textiles. From its headquarters in Waregem, Belgium, and through its eight business units and 24 branches, including in North and South America, Europe and Asia, it serves some 1,500 customers worldwide. Customer satisfaction and customer experience are paramount at the company. In cooperation with and by Integron, Bekaert Deslee commissioned an international customer survey in 40 different countries. "That research brought us many useful insights. Most of them were already known to us, but it is good to see them confirmed so that we can start to follow up and improve where necessary," said Hans Dewaele, Chief Commercial Officer (CCO) at BekaertDeslee.

By |2024-09-06T13:23:02+02:0022 April 2021|Customer Stories|
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International customer feedback program is essential in pursuing the ambition of CWS

The customer feedback program at CWS led to a culture shift internally. Customers enjoy being heard, so following up on feedback increases loyalty. Read more about this best-practice here.

By |2024-01-26T13:10:37+01:0027 January 2021|Customer Experience, Customer Stories|
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1nergiek and Integron extended their cooperation for 5 more years!

1nergiek and Integron have been working together since 2016. For example, the last years we have conducted several satisfaction surveys in the field of customer and employee. Last summer, the cooperation has been extended for 5 more years. A good moment for an update with Laetitia Simonis, Managing Director at 1nergiek.

By |2024-01-26T13:40:55+01:0019 November 2020|Customer Experience, Customer Stories, Employee Experience|
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Collecting thematic employee feedback is the best solution for Allinq

Once per three year, Allinq conducts an employee survey with temporary thematic surveys. By doing this, the progress of the development process will be monitored and corrected.

By |2024-01-26T11:59:59+01:0020 April 2020|Customer Stories, Employee Experience|
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Bilfinger Tebodin: from average performer to top performer

Tebodin is one of the larger consultancy and engineering firms in the Netherlands and has around 750 employees. The employees are the most important capital of the organization. Therefore, the company would like to take steps to go from an average performer to a top performer when it comes to employee and customer satisfaction. “We have had to deal with the necessary changes in recent years, both in the market and internally due to the acquisition by Bilfinger. Our employees wanted to know where they stood and what our future outlook was. That was one of the reasons to carry out an employee survey by Integron ”, says Pieter Schell, head of HR at Tebodin.

By |2024-01-26T13:36:51+01:001 April 2020|Customer Experience, Customer Stories|
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“Optimal customer satisfaction leads to better diagnosis and treatment”

Jack Hoogendoorn (Canon Medical Systems) and Benjamin de Mooij (Integron) about the additional value of contininuous customer survey: “Continuously improvement and anticipation of changing circumstances is the only way to survive as a company.”

By |2024-01-26T12:04:39+01:0022 August 2019|Customer Experience, Customer Stories|
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