The industry continues to do well. Also in the past year, the industry was overwhelmingly on the right side of the line and, along with wholesale, has the most loyal and enthusiastic customers in B2B Netherlands.
"There are issues at play right now that take priority over collecting feedback from employees and customers. 'Too big an investment'. SME organizations are not always willing to commission employee and customer surveys. Yet fortunately, there are quite a few organizations that do collect feedback from employees and customers, see the value of it and reap the benefits. And that is more than justified. It's absolutely valuable to gain insight into what's going on and what resonates with employees and customers.
Who recommends your company or organization to others? The NPS (Net Promoter Score) methodology, widely used worldwide, allows you to map that out. You can measure NPS in several ways; including the relational or transactional way. Now when do you deploy which measurement method? We give the differences and the pros and cons.
With more enthusiastic, recommending customers (promoters), you can ensure sales increases that are quite higher than those of organizations lower on the NPS ladder. So how do you improve your ROI when you start working concretely and structurally with your customer experience and NPS, investing in your customers?
For the first time in years, the Net Promoter Score (NPS) within B2B Netherlands fell slightly: +15. On average, the decline means fewer promoters recommending customers to others and more customers switching to competitors. As a result, organizations often miss out on sales and profits. Read more and download the report here.
Never before have so many workers changed employers. Staff retention is the number-one challenge for organizations. Think about how much cost you can save if you can get the attrition rate down. What can you do to reduce attrition? And in that context, how do you improve your ROI (return on investment) if you work concretely and structurally with your employee Net Promoter Score (eNPS) and invest in your employees?
Especially in this time of labor market tightness, when everyone is eager for new employees and wants to retain existing ones, it is important to present yourself positively as an employer. To be attractive and distinctive as an employer, one of the things you need is a clear Employee Value Proposition (EVP). What it is, what you can do with it and most importantly why it is so important, you will read in this blog.
Who recommends your company or organization to others? The NPS (Net Promoter Score) methodology, widely used worldwide, allows you to map that out. You can measure NPS in several ways; including the relational or transactional way. Now when do you deploy which measurement method? We give the differences and the pros and cons.
The waste service industry is doing slightly better on customer experience than last year. However, the NPS (Net Promoter Score) is still in the minus: -5 versus -7. The number of enthusiastic, recommending customers (promoters) remains the same (22%), but the number of detractors ("non-recommenders") drops from 29% to 27%.
We’re happy to help.
Get in touch.
We’re happy to help.
Get in touch.
© Integron – Impact through Insight • Privacy- and cookie statement • FAQ
