Customer survey to determine customer satisfactions, the Net Promotor Score (NPS), image and other aspects ensure greater appreciation (satisfaction) and better customer relations (loyalty).
In many cases, the foundation is lacking, with a negative NPS. The goal is to create an organisation that excels, one that customers are glad to do business with and from whom they purchase tomorrow’s value. We activate the insights and strategic and tactical results towards the board of management, managers, staff in charge of client relations and employees. We will inform you as to which customer survey solutions will lead to which increase in customer value. That is how you get the most out of your customers.
Groo goes further where normal customer feedback projects stop. Groo provides a continuous process that leads to a sustainable, customer-oriented culture. We create the mindset of a winning team that excels for your customers. Insights in customer journeys, desired customer values and goals, engagement of board of management and managers and the advance activation of employees are the central focus of the Groo customer feedback programmes. Feedback allows the development of your organisation and your organisation’s value for customers, the customer-oriented reorganisation of customer processes and the addressing of learning and development needs of employees. We are always looking for results and progress. And, yes, we also make sure that employees use the feedback to improve customer relationships. For more information, visit www.groo.nl.
Customer Happiness allows you to easily request feedback from customers, annually, quarterly, monthly or continuously.
You can track several instances via the online dashboard. How do your customers appreciate their contacts with the customer service, a delivery, complaint handling, the answering of questions, or other moments of truth? In a simple but effective manner, you can ensure that customers experience the moments that truly matter more positively. Every responsible employee ad manager will receive relevant feedback, which can also be shared through social media.
Plug, Play, Perform
Customer Heartbeat is a survey technology and information dashboard used by hundreds of organisations. This solution allows for the quick and easy performance of surveys and inspection of the data on the online dashboard. Plug, play and perform.
Stakeholder surveys chart out what interest groups are engaged and to what extent.
Where do conflicting interests exist, and how can you better connect specific interest groups, organisations and contact persons? Our dashboard demo shows how Integron collects the data that allows you to activate your customers and employees.
Image surveys show how customers and other interest groups view your organisation.
What does your organisation stand for, and what do they want your organisation to stand for? What is their opinion of your realisation of customer values, the core values and competencies of your organisation and other organisations, both now and in the future? Positioning, distinctiveness and a unique front-of-mind status among customers is the highest objective.