Organizations that excel in customer and employee experience in the spotlight
The organizations that truly make a difference for their customers and employees have been announced. Integron today reveals the nominees for the Experience Awards 2026. The awards will be presented on June 4 during a festive event, where the winners will be announced.
STAXS® is a European leader in cleanroom consumables and services, such as mops, gloves, goggles, overshoes and disinfectants. The company specializes in contamination control. STAXS® belongs to CWS Cleanrooms, which is part of the portfolio of Germany's Haniel Family-Equity and targets the pharmaceutical industry, biotechnology companies and hospital pharmacies. The company has a keen eye for its customers and wants to continuously offer high quality. STAXS® considers it important to continually gauge opinions and needs of its customers. "To this end, we work with Integron, measuring customer satisfaction and customer Net Promoter Score (cNPS) among our customers on a monthly basis. As a result, we receive frequent feedback and follow up on it quickly and thoroughly for each customer," said Katia Poppe, Chief Business Development Officer at STAXS®.
Repair Care in Waalwijk offers total solutions in durable wood repair and maintenance primarily for the professional market. The company also offers certified training in treating wood rot and damage. The company operates worldwide and is a market leader in the Netherlands, Germany and the United Kingdom. Thanks in part to its loyal and satisfied customers. Therefore, continuing to provide happy customers is a priority of Repair Care. "To further professionalize that, we engaged Integron and launched a three-year CX program in 2023," says Omar Abokanj, Marketing Manager at Repair Care.
Measuring customer satisfaction is invaluable in today's competitive marketplace. Customer satisfaction surveys (KTO) provide organizations with insight into their customers' expectations and experiences. This is essential for improving customer loyalty. Integron supports companies in conducting these surveys. Thus, we not only provide valuable data but also develop complete strategies to strengthen their customer relationships. In this blog, we explain why a KTO is a strategic tool for improving your services and creating satisfied and loyal customers.
The industry continues to do well. Also in the past year, the industry was overwhelmingly on the right side of the line and, along with wholesale, has the most loyal and enthusiastic customers in B2B Netherlands.
"There are issues at play right now that take priority over collecting feedback from employees and customers. 'Too big an investment'. SME organizations are not always willing to commission employee and customer surveys. Yet fortunately, there are quite a few organizations that do collect feedback from employees and customers, see the value of it and reap the benefits. And that is more than justified. It's absolutely valuable to gain insight into what's going on and what resonates with employees and customers.
Bringing simplicity to a complex world. ilionx makes that happen every day by connecting with organizations and the people who are part of them. The IT company provides future-proof solutions that work easily and are closely aligned with its clients' organizational processes. "We have all the expertise needed for this in-house. That requires well-qualified employees who know their way around and enjoy their work. Because they are our most important capital, we want to have continuous insight into what is going on among them. That is why we asked Integron to conduct employee surveys and thematic measurements. The results are great, but we always go the extra mile" says Anita Wartenbergh, HR Manager at ilionx group bv in Utrecht.
Inspirational speakers. Enthusiastic attendees. Friends and clients of Integron. Top performers. Nominees. Winners. Music. Food trucks. Sun. All the ingredients were present June 1, 2023 for a wonderful, festive festival edition of our Beleving Awards event at Buitenplaats in Vlaardingen. Festive because we are celebrating 30 years. Daytime presenter Thomas van Zijl of BNR had even put on his summer outfit especially for it. Too crazy to celebrate this together!
The 15 best-performing organization in customer and employee experience received the 2023 Experience Award last Thursday. Each of them provided the most enthusiastic customers and employees last year. At Buitenplaats Vlaardingen, Integron presented these awards for the thirteenth time. With the special feature this year being Integron's 30th anniversary, the event was held in a real festival setting. Glowing, the winners accepted their well-deserved awards.
Who recommends your company or organization to others? The NPS (Net Promoter Score) methodology, widely used worldwide, allows you to map that out. You can measure NPS in several ways; including the relational or transactional way. Now when do you deploy which measurement method? We give the differences and the pros and cons.
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