Integron.nl
Integron.nl
Frequently asked questions in reasearch (FAQ)2024-01-18T16:53:03+01:00

Frequently asked questions in reasearch (FAQ)

Have you received an invitation to participate in a survey? We can imagine that this raises some questions. Check below to see if your question is listed or use the search bar to find your answer. If your question is not listed, please send an email to support@integron.nl

General

How has Integron obtained my data?2024-01-15T13:14:47+01:00

How has Integron obtained my data?

Integron received your data from the organisation that commissioned the survey. Naturally, Integron will handle your data with great care. The protection of personal data is governed by the General Data Protection Regulation (GDPR) in the Netherlands.

Who will be participating in the survey?2024-01-15T13:31:09+01:00

Who will be participating in the survey?

The client has provided a file containing all the contacts who they want to allow to take part in the survey. This may be either customers or employees. In the case of a customer survey, it is possible that several people within an organisation may be asked to complete the questionnaire, so that the performance of the company can be assessed based on a number of perspectives or business units.

How can I unsubscribe?2024-01-15T13:31:06+01:00

How can I unsubscribe?

Are you (or have you been) a customer of our client and do you no longer want to receive e-mails from us regarding a survey? If that is the case, at the bottom of our e-mail you will find a link for you to unsubscribe.

What will be done with all the results?2024-01-15T13:31:02+01:00

What will be done with all the results?

The results of the survey will be processed by Integron. Integron will then provide the client with access to the results via an online dashboard. A report containing the results may also be drawn up. The aim of such a report is to clarify the main strengths of the organisation and points for improvement. The final report will form the basis for the optimisation of employee or customer relations.

In the case of an employee survey, your response will always be anonymous.  In the case of a customer survey, your name and organisation will only be shared with your feedback if you give your consent.

Is participation in the survey anonymous?2024-01-15T13:30:58+01:00

Is participation in the survey anonymous?

Employee (satisfaction) survey (ESS)

Participation in a survey that is being conducted among employees is always anonymous. As an independent research bureau, Integron does have insight into who has filled in the questionnaire. That is because a code is created for every employee and incorporated in a personal link. These enable us to send a reminder e-mail if necessary and to help you if you experience problems when filling in the questionnaire.

The codes enable your answers to be incorporated in group results which distinguish between business units, for example. A minimum group size is used in order to guarantee anonymity.

Customer satisfaction survey (CSS)

If you take part in a customer satisfaction survey, Integron will indicate in the invitation whether or not it is possible to participate anonymously. If it is possible to participate anonymously, you can indicate in the questionnaire whether your data should be treated anonymously or not. If it is not possible to participate anonymously, you give your consent to treat your response non-anonymously by taking part in the survey. By not participating anonymously, you are enabling the company to carry out targeted improvement actions at customer level.

As an independent research bureau, Integron has insight into who has filled in the questionnaire (and who hasn’t). We use codes for this purpose which are incorporated in your personal link. These enable us to send a reminder e-mail if necessary and to help you if you experience problems when filling in the questionnaire.

The codes enable your answers to be incorporated in group results which distinguish between regions or business units, for example.

Access to the survey

What software do I need to be able to fill in a questionnaire?2024-01-15T13:29:11+01:00

What software do I need to be able to fill in a questionnaire?

You will need the following software to fill in the questionnaire:

  • Internet browser (Google Chrome/Microsoft Edge)
  • Javascript
  • Cookies enabled
Login via the link is not working2024-01-15T13:09:03+01:00

Login via the link is not working

Are the ‘Username’ and ‘Password’ input fields empty in the login screen that appears? If they are, something has gone wrong as the link should log you in automatically. Please contact support@integron.nl.

Login with username and password is not working2024-01-15T13:08:05+01:00

Login with username and password is not working

  • Check the web address: questionnaires via the Internet can only be filled in on the website: https://survey.integronresearch.com.
  • Check the username and password that you have received from Integron. Pay particular attention to the variation in upper and lower case letters and any spaces.
The questionnaire is not working2024-01-15T13:28:36+01:00

The questionnaire is not working

  • If the questionnaire keeps on loading, then in many cases it helps to copy the link to a different Internet browser (e.g. Google Chrome, Safari (Apple), Microsoft Edge or Mozilla Firefox).
  • If you receive the following message: “Either the questionnaire you are trying to access was already closed or you do not have the proper credentials to access it.” , it may be that the survey has already been closed, see the date in our invitation e-mail. If the survey has not been closed, then something else has gone wrong and we would like to ask you to contact us via support@integron.nl.
I haven’t received an invitation, what should I do?2024-01-15T13:28:24+01:00

I haven’t received an invitation, what should I do?

First of all, you should check your spam folder to make sure that your invitation has not ended up there. If you haven’t received an invitation, then you might not belong to the target group for the survey. To verify this you can contact the client’s contact person mentioned in the invitation or contact us via support@integron.nl.

I have lost my login details. Who should I contact about this?2024-01-15T13:28:12+01:00

I have lost my login details. Who should I contact about this?

Please contact us via support@integron.nl if you have lost your login details.

I have received a reminder but I have already filled in the questionnaire. How can that be?2024-01-15T13:28:02+01:00

I have received a reminder but I have already filled in the questionnaire. How can that be?

If you have already filled in the questionnaire but have still received a reminder, then the updating of the response and the sending of the reminder have probably crossed. If that is the case, you can disregard the reminder. You do not need to do anything, as your feedback is stored when you fill in the questionnaire.

The questionnaire

How long will it take to fill in the questionnaire?2024-01-15T13:02:19+01:00

How long will it take to fill in the questionnaire?

Naturally, the average time it takes to fill in the questionnaire will depend on the number of questions but can also depend on your personal situation and the answers that you give. On average, it will take 5-15 minutes to fill in a questionnaire.

Nothings happens when I click on ‘’Next’’ in the questionnaire.2024-01-15T13:30:20+01:00

Nothings happens when I click on ‘’Next’’ in the questionnaire.

If you are not taken to the next page when you click on the Next button, please make sure that you have filled in the current page completely. You may be obliged to answer some questions: if any such questions have not been answered, you will not be able to go on to the next page until you do.

What should I do if I am unable to answer all the questions?2024-01-15T13:00:28+01:00

What should I do if I am unable to answer all the questions?

If you are unable to answer a particular question, then you can indicate this or you can leave the question open and go on to the next question. In many cases, you are not obliged to answer the question.

I can’t answer all the questions in one go, what can I do?2024-01-15T14:31:39+01:00

I can’t answer all the questions in one go, what can I do?

You can login more than once via your personal link (or with your username and password) without your answers being lost. Your answers will be stored in the link as soon as you enter them. This way you can close the questionnaire whenever you like and go back to it later on to finish completing it.

What should I do if my questionnaire has already been completed?2024-01-15T12:55:53+01:00

What should I do if my questionnaire has already been completed?

If answers have already been filled in in your personal questionnaire – but not by you – then you may have used a colleague’s link (or vice versa). Integron uses personal links in which answers are stored. That is why it is extremely important not to share your personal link with anyone else.

The best way for you to resolve this problem is to contact us. We will then look at the best way to resolve this problem for you. If necessary, we will provide you with a new (empty) link. You can contact us at support@integron.nl.