This year the meeting will take place in the middle of greenery, at Buitenplaats in Vlaardingen and has a special character. For example, the event is dedicated to Integron’s 30th anniversary and will be held in a real festival atmosphere with a special and, above all, inspiring lineup. A total of 43 organizations were nominated in 16 categories. In 2022, Colleges De Kempel and Progress, among others, even won two awards each.
How well do organizations score on the satisfaction and enthusiasm ladder? Why do customers and employees recommend the organizations? This is highlighted every year at the Beleving Awards ceremony, which has become the customer, employee and inspiration event. For many organizations, reason to invest even more in enthusiastic customers and enthusiastic employees. In recent years, more than 300 organizations have been nominated and 100 winners have already stood on the podium. This year is a special edition and the Experience Awards will be put in festival atmosphere because of Integron’s 30th anniversary. A festive touch, then, but certainly also an event where there is room for depth and interaction. For example, keynote speaker Richard de Hoop talks about successful collaboration, dealing with change, developing resilience and how to become future-proof. There will also be interactive sessions, the Friends of Integron will be present, including Team Heartbeats by Niek van den Adel and Feike Cats, and leading organizations in the field of customer and cooperation will speak about their successes. The “toppers” stage includes ALK and 1nergiek.
Nominees for customer experience awards 2023
The customer experience awards are divided into seven categories. The nominations come from 200 customer surveys conducted by Integron in 2022 and are based on the highest average customer satisfaction rating and the highest Net Promoter Score (NPS) indicating the level of recommendation. Furthermore, the organization with the highest NPS is also rewarded.
These are the nominees in the customer experience category:
Waste Services
- ACV Group
- Meerlanden
- PreZero Netherlands
Construction and installation
- BAM Infra Netherlands
- BouWatch
- Nijhuis Construction
Services
- Hendriksen Accountants and Advisors
- HEYDAY Facility Management
- Normec Foodcare
Wholesale
- Basil
- MCB Group
- Onkenwood
Industry
- DMN Westinghouse
- Mafo Industrial Washing
- OCI Nitrogen (Melamine & Ammonia)
Transportation and logistics
- C.Steinweg-Handelsveem B.V.
- Eurofrigo
- Vos Distri Logistics
Most recommended by customers – highest NPS
- DMN Westinghouse
- MEE West Brabant
- Onkenwood
Nominees employee experience 2023
The employee experience awards are divided into nine categories. The nominations come from more than 120 employee surveys conducted by Integron in 2022 and are based on the highest average employee satisfaction rating and the highest employee Net Promoter Score (eNPS) indicating the level of recommendation. Again, extra focus on the highest eNPS.
These are the nominees in the employee experience category:
Facility services
- 1nergy boom
- D&B the Facility Group
- Dolmans Group
Financial services
- Gold exchange office
- Hendriksen Accountants and Advisors
- Lentink De Jonge Accountants & Advisors
Professional services
- Driessen Group
- Omix Better Education
- Twente Milieu
Trade and industry
- Denios
- Intronics
- Isolectra
ICT and telecom
- Axians
- Ilionx Group
- Lebara
Education
- Breda University of Applied Sciences
- University of Leiden
- Marnix Academy
Care and welfare
- Arons Care
- MEE Rotterdam
- Partou
Government and non-profit
- A+O Metalektro
- Moerdijk Port Authority
- National MS Fund Foundation
Most recommended by employees – highest eNPS
- A+O Metalektro
- MEE Rotterdam
- Lentink De Jonge Accountants & Advisors
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