With employee and customer experience as part of your organizational strategy a higher profit and happier customers and employees. Integron facilitates the research and (lean) improvement process with strategic multi-year programs.
Save costs and create ambassadors: less turnover and absenteeism and more returning customers
Make improvement a priority: lean improvement based on continuous insight.
Your organizational goals are our focus: With a solid EX and CX strategy, we help you exceed them
30 years of experience: With historical data and expertise in customer and employee research and consulting
The power of strategic impact
Measuring CX and EX KPIs alone won’t help you actually make an impact on the customer and employee experience. So we don’t just offer you a report with numbers that disappears in the bottom drawer, but go for it:
The big picture
Beyond KPIs, toward real change based on your goals.
From insight to action
It’s not just about measuring, but about realizing your mission and vision.
Together we work for the long term, focusing on CX and EX optimization.
Integron comes alongside you in a feedback program
We are completely onboard with your organization’s mission, vision and strategy. We are ready to help with realization, with special attention to the challenges of change. This is how
In a customer and employee promise, we formulate the optimal CX and EX that goes hand-in-hand with your strategy.
We then focus on the realization of this promise: what themes, developments and processes matter? What should we keep, start and stop?
The realization of CX and EX is placed in the right way and the right places in the organization.
We also provide the right tools to actively adjust the customer and employee experience. This is how you improve the processes that deliver on promises to customers and employees.
Concrete, thoughtful and results-oriented
What to expect: Each program is of course customized, but the following components are always present:
The feedback team consists of board staff and colleagues from relevant departments, such as HRM and the Works Council (EX) or Marketing and Account Management (CX). Integron takes its place on the team with a program manager and research coordinator.
Annually, the feedback team tests the CX and EX maturity of its own organization, via a scan developed by Integron for this purpose. The results of this maturity scan are used to give elements of the program plan additional attention in the following year.
In short, real impact we make together
Are you ready to move from research to strategic program and really work on your strategic goals, happy customers and happy employees?
Integron uses functional cookies to analyze your use of our website anonymously, ensuring you receive a flawless and optimized website. By setting personalization cookies, we can tailor emails and advertisements to your interests. Social cookies enable you to post comments and share information with your online network. Want to know more about the cookies we use? Check out our privacy page.Settings
By placing tracking cookies we can tailor emails and advertisements to your interests. It also helps us to analyze (non-personally) the behavior of visitors, so that we can optimize the website for greater ease of use.
Third Party Embeds
These are references to social media, videos and the options for registering for webinars, for example.