“I am happy, proud and fulfilled that Arjen and Egbert are now joining as shareholders after three years as directors. For me this is a natural and logical process. I made a conscious choice to take this company, its employees and its clients further into the future in this way. Arjen and Egbert know the company through and through; they have been working there for twenty and seventeen years respectively. I myself will remain involved in the company as advisor and shareholder,” said Stephan van Gelder, co-founder and former director of Integron.
New responsibilities
Arjen Maliepaard and Egbert Engelfriet also welcome the move. “It makes us even more ‘Integronners’ than we already were. It also brings new responsibilities that we will gladly bear. All with the goal of continuing to develop as a company, along with our employees, from the vision and passion of always getting the best out of customers and employees. Our mission is to ensure that clients become top performers and succeed in being sustainably successful organizations.
Thirty years of caring for customers and employees
For nearly thirty years, Integron has known better than anyone else how important customers and employees are to organizations. The company was founded in 1993 by Cees-Pieter den Hartog and Stephan van Gelder. Den Hartog split off with Yorizon – the IT Happiness Company. Van Gelder went from director to 100% DGA four years ago. He is currently dedicated to his own company, The Inner Journey Guide, supporting and advising entrepreneurs on “conscious entrepreneurship.
Measuring customer satisfaction is invaluable in today's competitive marketplace. Customer satisfaction surveys (KTO) provide organizations with insight into their customers' expectations and experiences. This is essential for improving customer loyalty. Integron supports companies in conducting these surveys. Thus, we not only provide valuable data but also develop complete strategies to strengthen their customer relationships. In this blog, we explain why a KTO is a strategic tool for improving your services and creating satisfied and loyal customers.
The industry continues to do well. Also in the past year, the industry was overwhelmingly on the right side of the line and, along with wholesale, has the most loyal and enthusiastic customers in B2B Netherlands.
"There are issues at play right now that take priority over collecting feedback from employees and customers. 'Too big an investment'. SME organizations are not always willing to commission employee and customer surveys. Yet fortunately, there are quite a few organizations that do collect feedback from employees and customers, see the value of it and reap the benefits. And that is more than justified. It's absolutely valuable to gain insight into what's going on and what resonates with employees and customers.