A total of 43 organizations were nominated in 16 categories. The nominations and eventual winners came from more than 300 customer and employee experience surveys conducted by Integron in 2022. These are based on the highest average customer and employee satisfaction ratings and the highest Net Promoter Score (NPS) and employee Net Promoter Score (eNPS). “The winning and nominated organizations were rightly highlighted today. They have proven the importance of paying continuous attention to customers and employees. This makes these companies attractive. Not unimportant in a time when personnel is scarce and it is all about binding and captivating employees as well as customers. Not only because of the Beleving Awards, but also because of the celebration of our 30th anniversary, I look back with pleasure and pride on a fantastic day,” says Arjen Maliepaard, Managing Director at Integron.
Winners awards customer experience 2023
These are the winners and fellow nominees in the customer experience category:
Waste services:
ACV Group
Fellow nominees: Meerlanden and PreZero Netherlands
Construction and installation:
BouWatch
Fellow nominees: BAM Infra Netherlands and Nijhuis Bouw
Services:
Hendriksen Accountants and Advisors
Fellow nominees: HEYDAY Facility Management and Normec Foodcare
Wholesale:
Onkenhout Group
Fellow nominees: MCB Group and Basil
Industry:
OCI Nitrogen (Melamine & Ammonia)
Fellow nominees: Mafo Industrial Washing B.V. and DMN Westinghouse
Transportation and logistics:
Vos Distri Logistics
Co-nominee: C. Steinweg Handelsveem
Highest NPS:
DMN Westinghouse
Fellow nominees: Onkenhout Group and MEE West Brabant
Winners awards employee experience 2023
These are the winners and fellow nominees in the employee experience category:
Falicitic services:
1nergic
Fellow nominees: D&B the Facility Group and Dolmans Groep B.V.
Financial services:
Lentink De Jonge Accountants & Advisors
Fellow nominees: Gold Exchange Office and Hendriksen Accountants and Advisors
Services:
Twente Milieu
Fellow nominees: Driessen Group and Omix Better Education
Trade and industry:
Denios
Fellow nominees: Isolectra and Intronics
ICT and telecom:
Lebara
Fellow nominees: Ilionx Group and Axians
Education:
Marnix Academy
Fellow nominees: Hogeschool Leiden and Breda University of applied sciences
Care and welfare:
MEE Rotterdam
Fellow nominees: Partou and Arons Care
Government and non-profit:
A+O Metalektro
Fellow nominees: National MS Fund Foundation and Moerdijk Port Authority
Highest eNPS:
Lentink De Jonge Accountants & Advisors
Fellow nominees: A+O Metalektro and MEE Rotterdam
Celebration, deepening and interaction
On the sun-drenched festival grounds, the winners and fellow nominees took center stage. In recent years, more than 300 organizations have been nominated and more than 100 winners have already stood on the podium. This year was a special edition because of the festive anniversary, but there was certainly also room for depth, interaction and music. In his keynote “from classic to jamming,” Richard de Hoop spoke passionately about successful collaboration, dealing with change, developing resilience and how to become future-proof. Friends of Integron, Feike Cats, Team Heartbeats and Tjeerd den Boer took the guests into the world of shifting, resilience and high performing organizations and told customers of Integron (McDonald’s, ALK, ACV, TKH, C. Steinweg Handelsveem and 1nergiek) about their achieved successes within customer experience and employee experience. Integron’s sessions put a dot on the guests’ horizon, took them into the world of continuous improvement and gave insight into what your return on investment is when working on customer and employee experience.
About Integron
Integron focuses on promoting the happiness of working people at organizations. We make impact through insight. Together, with passion, enthusiasm and fun, we pursue our clients’ strategic goals. Taking a longer-term approach, we offer Employee Experience (EX) and Customer Experience (CX) feedback programs that help achieve happy employees, delighted customers and better business results.
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