The waste service industry is doing slightly better on customer experience than last year. However, the NPS (Net Promoter Score) is still in the minus: -5 versus -7. The number of enthusiastic, recommending customers (promoters) remains the same (22%), but the number of detractors ("non-recommenders") drops from 29% to 27%.
First conducted customer survey won Sims Recycling Solution the Customer Experience Award in the Waste Solutions category. And it doesn't stop there: Read more about this top performing organization.
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