For the first time in years, the Net Promoter Score (NPS) within B2B Netherlands fell slightly: +15. On average, the decline means fewer promoters recommending customers to others and more customers switching to competitors. As a result, organizations often miss out on sales and profits. Read more and download the report here.
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Explore Integron's research and advisory solutions for Customer Experience Feedback. Customer surveys, consultancy, and training. Download the brochure.
Discover our research and consultancy solutions concerning employee experience feedback. Download the extensive brochure.
