NPS survey

With an NPS survey you can measure the loyalty of your customers. However, the outcome of that survey does not always answer ‘why?’ With NPS research, we also want to know why your customers are or are not loyal and how your organization performs at important moments in the customer’s journey.

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Why an NPS survey?

In-depth insight into
the Net Promoter Score

Bewegen

Actionable qualitative insight on how to promote loyalty from your customers.

Possibility to proactively promote and make great use of ambassadors of your organization

Approach

Aligning

Integron coordinates your wishes and the goals of the survey with you

Programming

With the short compiled questionnaire in our research tool ‘Customer Heartbeat’ we’ll collect feedback periodically

Results

The results are available and updated real-time in Customer Heartbeat

Activating

During workshops and strategic sessions we’ll internally activate the results so you can act on the highest priorities

Our NPS
survey is…

  • A short questionnaire

  • Monthly, quarterly, every 6 months or annually

  • Quantitative

  • Online or by phone

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Do you want to get the best out of your customers?

Use the form below to request more information or a free consultation

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Can I help you?

Contact-Marit

Marit Luijten

Consultant

+31 (0)6 57 435 558
m.luijten@integron.nl