Make your organization more customer-centric with employee insights

Employees have a unique perspective on the customer experience. Especially colleagues with direct customer contact see exactly where things are going well and where improvements are needed. This survey charts how customer-oriented the organization works according to employees, what obstacles they experience (knowledge, time, tools) and where there is room to serve the customer better.

Benefits of the survey

Why a customer focus survey?

  • Understanding how employees rate the organization’s customer focus
  • Employee reflection on their own role towards the customer
  • Clear view of bottlenecks: time, resources, processes or knowledge
  • Valuable input from employees with direct customer contact
  • Strengthens collaboration and customer awareness within teams

How we work

We go through 4 steps to shape the survey

Align

In a personal meeting, Integron will agree with you on the needs and goals of the study.

Programming

We have a benchmark questionnaire where customization is possible. We send the questions to employees. Our communication plan and response management ensure a high response rate.

Results

The results are immediately available in the Employee Heartbeat results dashboard, giving you quick insight into the customer focus within your organization is.

Improve

After the survey, Integron supports the creation of a targeted improvement plan, using our information and advice products.

Features of our survey on your organization’s customer focus:

  • Measurement of customer-oriented behavior and attitudes within the organization
  • Analysis of perceived areas of improvement and support needed
  • Understanding employee experiences with customer contact
  • Link between internal perception and external customer expectation
  • Concrete advice for strengthening customer-centricity
Find out what we can do for you

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Gain in-depth insights into your organization’s customer focus, according to your employees.

Explore the possibilities of a survey at Integron.