Direct interaction with your customers
Contact your customers directly in a group session, completely coordinated by Integron. With a customer panel you’ll dive deeper into aspects that truly matter to your customers. It’s also a great addition to a regular customer survey. Involving your customers in your improvement plan also creates trust and customer loyalty. Qualitative in-depth insight with the opportunity to go into constructive dialogue with your customers.
Why organize a customer panel?
Instant qualitative feedback in a dialogue
A customer panel allows you to engage directly with your customers, giving you in-depth qualitative feedback. This dialogue allows you to dig beyond superficial answers and helps you better understand your customers’ motivations and needs.
Involve your customers in the improvement process
Customers feel heard and actively involved in the process of improvement, making them feel more connected to your company. By involving your customers in making important decisions, you create a sense of ownership and trust, which increases their loyalty.
Deepening on topics that your client believes really matter
The customer panel allows you to delve deeper into topics of critical importance to your customers. This allows you to identify specific challenges and opportunities and take actions to promote customer satisfaction and the success of your organization.
Our approach
Align
Together we identify your needs and goals regarding the organization of the customer panel.
Report
Based on the outcome, we compile a report with conclusions and outcomes. The session can be recorded if necessary, after which this footage can be used for internal purposes.
Activate
Through workshops and sessions, the results can be activated internally so that appropriate actions can be taken up.
Benefit from our expertise and years of experience
Are you interested in organizing a customer panel and could use some help from an experienced specialist? Integron is the research agency in Rotterdam that helps your organization achieve your goals. We would be happy to meet with you to discuss the possibilities.