Continuous Customer Feedback
Regular customer surveys are conducted periodically or annually. If you want to act instantly on the moments of truth with relatively short questionnaires, continuous customer feedback is the ideal solution. With real-time insight in the most important aspects according to your customers you’re able to act directly on the feedback. From contact with your account managers to complaint handling.
Why Continuous customer feedback?
Continuous insight in the experience of your customers
Act instantly on the feedback of your customers
Involve customers and employees in your improvement plan
Continuous insight in the customer journey
Automated alerts to the people involved within your organization
Usable daily, weekly or monthly
Can be combined with other forms of survey solutions