Continuous Customer Feedback

Regular customer surveys are conducted periodically or annually. If you want to act instantly on the moments of truth with relatively short questionnaires, continuous customer feedback is the ideal solution. With real-time insight into the most important aspects according to your customers you’re able to act directly on the feedback. From contact with your account managers to complaint handling.

Why Continuous customer feedback?

Continuous insight in the experience of your customers

Act instantly on the feedback of your customers

Involve customers and employees in your improvement plan


Continuous customer
feedback is…

  • Continuous insight into the customer journey

  • Short questionnaires

  • Automated alerts to the people involved within your organization

  • Compiled daily, weekly or monthly

  • Can be combined with other forms of survey solutions

Do you want to get the best out of your customers?

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Marit Luijten