Continuous Customer Feedback

Regular customer surveys are conducted periodically or annually. If you want to act instantly on the moments of truth with relatively short questionnaires, continuous customer feedback is the ideal solution. With real-time insight into the most important aspects according to your customers you’re able to act directly on the feedback. From contact with your account managers to complaint handling.

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Why Continuous customer feedback?

Continuous insight in the experience of your customers

Act instantly on the feedback of your customers

Involve customers and employees in your improvement plan

Approach

Aligning

Integron coordinates your wishes, goals and the touchpoints of the survey with you

Programming

With the short compiled questionnaire in our research tool ‘Customer Heartbeat’ we’ll collect feedback periodically

Alerts

After every response the people directly involved get an activation alert for instant follow-up

Dashboard

Customer Heartbeat gives you real time insight in the feedback from your customers. Activation management gives you the opportunity to instantly take action based on the feedback