Member Survey

Do you want to know what your members think of your services and what they really find important? With an online member survey you can collect feedback on a target group-oriented basis. The questionnaire is tailored to your organization, so that we can pursue your objective as effectively as possible.

Why conducting a member survey?

Insights into the perception of the members and the connection with the organisation

Familiarity with activities and their assessment

Ability to strengthen the connection with your members

Our approach

Align

Integron coordinates your wishes and the objective of the survey with you.

Programming

We use a compiled questionnaire to program the research and start the fieldwork in our Customer Heartbeat® research tool and, if agreed, deploy additional resources to obtain the desired response.

Reporting

We report the insights to you as a customer through our information and advice products. Everything is also transparent in the Customer Heartbeat dashboard.

Activeren

The results can be internally activated through workshops and sessions so that the right actions can be taken.

Integron’s Member survey is…

  • Quantitative research among members

  • Annual quantitative measurements

  • Online, telephone and / or face-to-face interviews

  • To be supplemented with qualitative research

Also want to get more out of your customers?

Send us your request or question using the form below.

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Can I assist you?

Marit Luijten

Consultant