Future Vision: Give direction to customer and employee experience

Do you want everyone in your organization to clearly understand what you stand for and where you’re heading? With our Future Vision approach, we create a compelling picture of the future that guides every decision. Together, we translate this vision into concrete goals and ensure it becomes firmly embedded within your organization.

  • A clear CX or EX promise that guides strategy and execution.

  • Measurable goals and milestones to make progress visible.

  • Anchor in practice so that the promise stays alive.

What does it provide?

more than just a survey

Strategic focus

Choosing where you want to go makes it easier to make targeted choices at the strategic and operational levels.

more than just a survey

Measurable progress

We translate the promise into concrete, measurable goals (KPIs) so that progress can be understood and successes celebrated.

more than just a survey

Embedding in the organization

Integron ensures that the dot does not remain as a dream, but becomes part of daily steering, processes and reports.

Our approach

The “Future Vision” track consists of three parts:

1. Formulate the qualitative vision

In an interactive strategy session (half-day session), we bring board and management together to define the future image and CX or EX promise.

Result: Unambiguous promise and inspiring direction for the organization.

2. Make the promise measurable: the quantitative vision

Together we determine the concrete KPIs that show when you are truly successful. Think of (e)NPS scores, customer or employee feedback and business goals.

Result: Clear targets, clear milestones and visible contribution to organizational goals.

3. Embedding in roles, rhythm and reporting.

We secure the agreements made in practice. We do this with a session in which roles, processes and reporting are aligned with the new course.

Outcome: The strategy and promise are embedded in daily work, with ownership and clear follow-up.

Why Integron?

  • From insight to action
    We not only help you focus on strategic goals, but also make sure they land in the organization.

  • Knowledge of CX AND EX
    Our consultants combine knowledge of customer and employee experience. This combination ensures a cohesive approach with impact on both sides.

  • Proven methodology
    We use structured models, but always tailored to your organization and culture. This way the advice doesn’t stay on paper, but comes to life.

Take the first step toward your future vision today

Do you want to build a distinctive customer or employee experience? Or know how to turn your promise into impact? Contact us for a no-obligation consultation.