Continuous improvement: From feedback to process flow

Do you want customer and employee experience to really progress? Then processes must run smoothly and problems must be solved quickly. With Continuous Improvement you tackle bottlenecks together, resolve causes and secure improvements.

  • A collaborative and clear process for improvements.

  • Quick results with practical solutions.

  • Engaged teams and leaders who take responsibility.

What does it provide?

Faster problem solving

Teams are more likely to see where things are going wrong and address the cause so the same mistakes don’t recur.

Measurably better experience

Improvements are directly linked to customer and employee experience, making the impact visible.

Increased motivation and cooperation

Working on solutions together creates energy and ownership in teams.

Sustainable improvement

We work in a structured manner and ensure that solutions continue to work in the long term.

How we proceed

Continuous Improvement Inspiration Session

An energetic start for 10-15 participants. You will learn to look through the eyes of the customer and see where waste is. We use examples from your own practice.

Result: a shared picture and initial improvement ideas.

Continuous Improvement Training

In one training, Integron trains a team of Continuous Improvers and they immediately apply Lean principles and tools to some vital processes for your customers or employees.

Result: trained colleagues who can implement improvement projects independently.

Work session Continuous Improvement Assignment

From feedback to process optimization in 4 steps: shared images, supported decision and localization of the problem. Together we determine what the goal is and create a plan of action.

Result: clear priorities and a concrete starting point for improvement.

Why Integron?

  • From insight to action
    We not only help you focus on strategic goals, but also make sure they land in the organization.

  • Knowledge of CX AND EX
    Our consultants combine knowledge of customer and employee experience. This combination ensures a cohesive approach with impact on both sides.

  • Proven methodology
    We use structured models, but always tailored to your organization and culture. This way the advice doesn’t stay on paper, but comes to life.

Also getting started with continuous improvement?

Contact us to see together what approach is best for your organization.