Follow-up: From insight to action

Feedback is only valuable if you do something with it. With “Feedback 4-ward,” you translate survey results into concrete actions, plans and milestones that are widely supported in the organization.

  • Focus on what really matters to customers and employees.

  • A concrete action plan for the next 30, 60 and 90 days.

  • Broad support through shared choices.

What does it provide?

more than just a survey

Clear overview of priorities

In a short time it becomes clear which themes and areas for improvement really make the difference for customer and employee experience, aligned with the strategic direction.

more than just a survey

A thorough plan of action

For the next 30, 60 and 90 days, a clear plan is in place so that improvement initiatives get started immediately and do not get bogged down.

more than just a survey

Connection between strategy and execution

The chosen actions connect seamlessly to organizational goals and strengthen the link between ambition and daily practice.

Our approach: three forms of Feedback 4-ward

1. Executive session:

In one interactive session, the board or upper management brings the main priorities into focus. Together, we go through four steps: from analysis to weighted choices, a shared dream for the coming year and initial short-term actions.

Result: clear strategic focus, urgency and a concrete milestone plan.

2. Team/department session

Management teams or teams of customer managers translate the central priorities into actions for their own section. In this way, follow-up aligns with both organizational goals and the team’s specific challenges.

Result: department-level focus, supported actions and requests for help that compel success.

3. Training Feedback 4-ward

For HR advisors, business partners or team leaders who want to structurally anchor the follow-up of feedback. In two training sessions, they learn to apply Integron’s vision, method and 4-stage formula, supplemented by optional coaching.

Result: shared knowledge, a unified approach and a widely supported way of working throughout the organization.

Why Integron?

  • From insight to action
    We not only help you focus on strategic goals, but also make sure they land in the organization.

  • Knowledge of CX AND EX
    Our consultants combine knowledge of customer and employee experience. This combination ensures a cohesive approach with impact on both sides.

  • Proven methodology
    We use structured models, but always tailored to your organization and culture. This way the advice doesn’t stay on paper, but comes to life.

Do you also want to turn feedback into visible improvement?

Find out what Feedback 4-ward can do for your organization. Contact us for more information or a free consultation.