CX/EX management: Getting a grip on customer and employee experience

Do you want to know how mature your organization is in managing customer and employee experience? Our scan will give you clear insight into your strengths and opportunities for improvement, based on the proven Outside In model.

  • A clear picture of your current CX and EX approach.

  • Understanding opportunities for growth and improvement.

  • A practical dashboard with the results.

What does it provide?

more than just a survey

Clear insight into where you are now

A compact scan reveals how mature your organization is in terms of customer and employee experience.

more than just a survey

Result-oriented improvement opportunities

You will receive concrete areas for improvement, substantiated in a clear BI dashboard.

more than just a survey

Focused on strategy and execution

The outcomes form the base for a strong, future-proof program.

Our approach

Integron bases its CX and EX maturity scan on the Outside-in model and book of the same name by Manning and Bodine. The model includes 6 pillars for successful CX and EX management. We wouldn’t be a credible research firm if we didn’t turn the model into a testing tool.

1. Compact maturity scan

With a compact survey, we measure how your organization scores on six pillars of successful EX/CX management: Strategy, understanding, customer and employee journey optimization, consistency in management approach, metrics and culture

2. Analysis and advice

We share the results in an interactive dashboard, giving you immediate insight into strengths and development opportunities. Integron supports the interpretation and communication of these insights.

3. Deepening and repeat measurement

For each pillar, we offer in-depth programs in which we work together on improvement through field and desk research as well as practical work sessions. By measuring periodically, you continue to focus on growth and improvement.

Why Integron?

  • From insight to action
    We not only help you focus on strategic goals, but also make sure they land in the organization.

  • Knowledge of CX AND EX
    Our consultants combine knowledge of customer and employee experience. This combination ensures a cohesive approach with impact on both sides.

  • Proven methodology
    We use structured models, but always tailored to your organization and culture. This way the advice doesn’t stay on paper, but comes to life.

Wondering where your organization stands?

Find out with Integron’s CX/EX maturity scan and take the next step in customer and employee experience together. Contact us for more information.