Employees have a unique perspective on the customer experience. Especially colleagues with direct customer contact see exactly where things are going well and where improvements are needed. This survey charts how customer-oriented the organization works according to employees, what obstacles they experience (knowledge, time, tools) and where there is room to serve the customer better.<\/p>\n<\/div>
We go through 4 steps to shape the survey<\/p>\n<\/div><\/div><\/div>
In a personal meeting, Integron will agree with you on the needs and goals of the study.<\/p>\n<\/div>
We have a benchmark questionnaire where customization is possible. We send the questions to employees. Our communication plan and response management ensure a high response rate.<\/p>\n<\/div>
The results are immediately available in the Employee Heartbeat results dashboard, giving you quick insight into the customer focus within your organization is.<\/p>\n<\/div>
After the survey, Integron supports the creation of a targeted improvement plan, using our information and advice products.<\/p>\n<\/div>