Annual Customer Survey

Do you want to know what your customers think of your services and what they think is really important? With an online customer survey you can get feedback on a large scale from your customers. The questionnaire is tailored around your organization’s needs so we can focus on your goals.

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Annual Customer Survey

Why an Annual Customer Survey?

Insight into NPS, image and competitiveness

Insight into NPS, image
and competitiveness

Act on all moments of truth of the Customer Journey

Act on all moments of truth
of the Customer Journey

Extensive insight into your organization and individual departments

Extensive insight into your
organization and individual departments

Approach

Aligning

Integron coordinates your wishes and the goals of the survey with you

Fieldwork

We start the fieldwork in our research tool ‘Customer Heartbeat®’ with the compiled questionnaire

Reporting

We use our reporting and advisory products to report the insights obtained. Everything is also visible in the Customer Heartbeat dashboard

Activating

During workshops and strategic sessions we’ll internally activate the results so you can act on the highest priorities

Our annual
customer survey is:

  • Quantitative

  • Extensive questionnaire

  • Once per year or per two years

  • Flexible (in frequency and format)

  • Can be combined with other forms of research, such as panels or continuous measurements

  • Online or by phone

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Do you want to get the best out of your customers?

Use the form below to request more information or a free consultation

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Can I help you?

Consultant - Marit Luijten

Marit Luijten

Consultant

+31 (0)6 57 435 558
m.luijten@integron.nl