Nominees Customer Experience Awards 2019:
This year’s Customer Experience awards have been split into 7 categories. The nominations stem from more than 200 conducted customer surveys and are based on the highest average customer satisfaction rating, the largest increase in time and the highest NPS.
Category customer experience waste services
- ATM
- Irado
- Reym
Category customer experience trade & industry:
- CoffeeClick
- DFE Pharma
- Hollister
Category customer experience professional services
- Albron
- Facilicom Solutions
- POSG
Category customer experience IT & telecom
- Axians
- Info Support
- Yes Telecom
Category customer experience transport & logistics
- Ewals Cargo Care
- Flash Group
- Thermotraffic
Category ‘highest NPS’
- ATM
- Ewals Cargo Care
- Reym
Category ‘biggest increase in customer satisfaction’
- Axians
- POSG
- Roler
Nominees Employee experience awards 2019
The Employee Experience awards have been split into 8 categories this year. The nominations stem from more than 100 conducted employee surveys and are based on the highest average employee satisfaction rating, the largest increase in time and the highest eNPS.
Category employee experience government & non-profit
- A+O Metalektro
- Stichting Rinis
- ZOwonen
Category employee experience trade & industry
- ATAG Verwarming
- Sakura
Category employee experience education
- Iselinge Hogeschool
- Marnix Academie
- VIAA Hogeschool
Category employee experience profesisonal services
- 1nergiek
- FRIS
- Progress-PME
Category employee experience IT & telecom
- ICTZ
- Nsecure
- Vecozo
Category employee experience healthcare
- IVT
- Mee Rotterdam
- Stichting Rosa Spier Huis
Category ‘highest eNPS
- ICTZ
- Iselinge Hogeschool
- Stichting Rosa Spier Huis
Category ‘biggest increase in employee satisfaction’
- Comicro
- FRIS Investment Care
- Smallsteps
The Integron Experience Awards
The event “the Experience Awards” has grown into a large-scale customer and relations event about customer and emplyee experience. This year the award ceremony will take place at Innstyle at the Maarsseveense Plassen, with the central theme being (digtial) innovations. The prize winners will be announced on the 21st of May.
"There are issues at play right now that take priority over collecting feedback from employees and customers. 'Too big an investment'. SME organizations are not always willing to commission employee and customer surveys. Yet fortunately, there are quite a few organizations that do collect feedback from employees and customers, see the value of it and reap the benefits. And that is more than justified. It's absolutely valuable to gain insight into what's going on and what resonates with employees and customers.
Turnover and absenteeism still play a major role in many organizations. High absenteeism rates put extra pressure on those colleagues who do still attend, leaving little room to catch their breath. This leads to a vicious cycle of even more workload, turnover and absenteeism. To get back into calmer waters as an organization, it is smart to invest in a healthy workload and enthusing employees.
At a time when the job market is constantly evolving and competition for talent is high, a well-structured onboarding process plays a crucial role in attracting and retaining valuable employees. In this article, we dive into why thoughtful onboarding is crucial, what it entails and some strategies to achieve an optimal onboarding experience.