“Not only did the survey go well and are we pleased with the results, but we can also make good use of the results thanks to the improvement approach that we developed together with Integron”
OCI Nitrogen
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OCI Nitrogen

OCI Nitrogen is one of Europe’s leaders in the field of mineral fertilisers. These mineral fertilisers play an essential role in the improvement of the productivity of agriculture. Thus OCI Nitrogen supports the world’s increasing demand for food. In addition to mineral fertilisers, OCI Nitrogen produces ammonia and melamine.

Following a successful survey by Integron at OCI Nitrogen’s melamine department, Integron also carried out a customer survey for the mineral fertilisers department.

Survey approach

In order to gain accurate insight, the survey was carried out within Europe and the various sales areas were mapped out. This gave OCI Nitrogen an accurate impression of customer perception at both overall and regional levels. OCI Nitrogen’s initial intention was to go to work with the results. This intention was given further shape in collaboration with Integron. Integron not only carried out the survey to OCI Nitrogen’s satisfaction, but also advised OCI Nitrogen on how to make use of the results.

“Not only did the survey go well and are we pleased with the results, but we can also make good use of the results thanks to the improvement approach that we developed together with Integron,” Ivo Gubbels of OCI Nitrogen said. “Our intention is to take targeted measures based on the information in the report. The customer reports per account manager that Integron provided offer an important contribution for our sales staff. Furthermore, our management is strongly involved in the follow-up, which further strengthens us on the improvement path we have chosen. We look forward to the next measurement, which will show whether our organisation has become (even) better.”

Baker Tilly Berk

27 Jul, 2016|Comments Off on Baker Tilly Berk

The project team and HR department as the owner of the employee survey

Van Uden Logistics

27 Jul, 2016|Comments Off on Van Uden Logistics

"The result was that the story and actions per branch and department were truly accurately determined, and would be incorporated in the annual plans for 2015. Thus, Van Uden rolls through the country better and [...]

OCI Nitrogen

27 Jul, 2016|Comments Off on OCI Nitrogen

"Not only did the survey go well and are we pleased with the results, but we can also make good use of the results thanks to the improvement approach that we developed together with Integron" [...]

Hendrik Veder Groep

27 Jul, 2016|Comments Off on Hendrik Veder Groep

“The customer survey offered us insight into our customers and the themes that our customers considered important.”

2016-10-18T13:05:36+00:00