"When I called Integron to make an appointment to discuss this, I didn't have to explain who we are and what we do, and we were able to hit the ground running straight away."
The customer feedback program at CWS led to a culture shift internally. Customers enjoy being heard, so following up on feedback increases loyalty. Read more about this best-practice here.
Jack Hoogendoorn (Canon Medical Systems) and Benjamin de Mooij (Integron) about the additional value of contininuous customer survey: “Continuously improvement and anticipation of changing circumstances is the only way to survive as a company.”
“In addition to the international research experience, the added value in the follow-up to the research was decisive. Integron in particular endorsed our philosophy that especially in the that part of the process difference is made,.”
First conducted customer survey won Sims Recycling Solution the Customer Experience Award in the Waste Solutions category. And it doesn't stop there: Read more about this top performing organization.
“The customer survey offered us insight into our customers and the themes that our customers considered important.”