"When I called Integron to make an appointment to discuss this, I didn't have to explain who we are and what we do, and we were able to hit the ground running straight away."
The customer feedback program at CWS led to a culture shift internally. Customers enjoy being heard, so following up on feedback increases loyalty. Read more about this best-practice here.
Laetitia Simonis, Managing Director at 1nergiek, emphasizes the importance of regularly conducting customer and employee surveys.
"We consciously work on creating ‘slack’ in the organisation. The extra capacity enables employees to work on improvements in the work process and to spend time following training and education.”
Jack Hoogendoorn (Canon Medical Systems) and Benjamin de Mooij (Integron) about the additional value of contininuous customer survey: “Continuously improvement and anticipation of changing circumstances is the only way to survive as a company.”
Once per three year, Allinq conducts an employee survey with temporary thematic surveys. By doing this, the progress of the development process will be monitored and corrected
“In addition to the international research experience, the added value in the follow-up to the research was decisive. Integron in particular endorsed our philosophy that especially in the that part of the process difference is made,.”
“What are their needs and how can we facilitate this so that performance improves? We collected input through the survey to further improve the strategy. ”
Read all about this succesfull ongoing employee feedback program we conduct for accountancy firm de Jong & Laan.
HR Manager Martin Schuil: "Integron had proven itself as an organization that provides concrete insights that can be used for targeted improvement."