DHL Freight goes in depth with strategic interviews
"When I called Integron to make an appointment to discuss this, I didn't have to explain who we are and what we do, and we were able to hit the ground running straight away."
International customer feedback program is essential in pursuing the ambition of CWS
The customer feedback program at CWS led to a culture shift internally. Customers enjoy being heard, so following up on feedback increases loyalty. Read more about this best-practice here.
1nergiek and Integron extended their cooperation for 5 more years!
Laetitia Simonis, Managing Director at 1nergiek, emphasizes the importance of regularly conducting customer and employee surveys.
Ewals Cargo Care focuses on sustainable employability
"We consciously work on creating ‘slack’ in the organisation. The extra capacity enables employees to work on improvements in the work process and to spend time following training and education.”
Optimal customer satisfaction leads to better diagnosis and treatment
Jack Hoogendoorn (Canon Medical Systems) and Benjamin de Mooij (Integron) about the additional value of contininuous customer survey: “Continuously improvement and anticipation of changing circumstances is the only way to survive as a company.”
Collecting thematic employee feedback is the best solution for Allinq
Once per three year, Allinq conducts an employee survey with temporary thematic surveys. By doing this, the progress of the development process will be monitored and corrected
Smit & zoon works on customer experience at all levels
“In addition to the international research experience, the added value in the follow-up to the research was decisive. Integron in particular endorsed our philosophy that especially in the that part of the process difference is made,.”
Bilfinger Tebodin: from average performer to top performer
“What are their needs and how can we facilitate this so that performance improves? We collected input through the survey to further improve the strategy. ”
Fast and regularly relevant insight into the employee experience for De Jong & Laan
Read all about this succesfull ongoing employee feedback program we conduct for accountancy firm de Jong & Laan.
ESS insights essential for FN Steel leadership trajectory
HR Manager Martin Schuil: "Integron had proven itself as an organization that provides concrete insights that can be used for targeted improvement."